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Privacy Policy

Optimal protection of your data at Elite Cars Luxury

Elite Cars Luxury, the leading luxury car rental company in Switzerland and France, places the utmost importance on security, transparency, and the protection of your personal data. Every premium vehicle reservation, every interaction, and every visit to our website is subject to confidentiality, compliance (GDPR, Data Protection Act), and a premium customer experience.

All data collected: why, how, for whom?

In order to offer you an impeccable and tailor-made luxury car rental service, we are required to collect various personal data: name, first name, email address, telephone number, postal address, payment information and details relating to your reservation (vehicle model, pick-up dates, options selected, etc.).

This collection only takes place when you:

  • fill out a contact form,

  • book directly online,

  • communicate with our team by email or telephone,

  • benefit from our personalized offers or after-sales service.

Our goal is threefold: to create a relationship of trust, anticipate your needs, and ensure rapid and secure processing of each step of your Elite Cars Luxury experience.

What to include in the Privacy Policy

Your data is essential to enable:

  • Validation and management of your reservation or any other Elite Cars Luxury service: contracts, quotes, payments, delivery/collection logistics.

  • Continuous improvement of our quality of service: personalized monitoring, satisfaction analysis, adjustment of our luxury vehicle rental offers.

  • Sending useful and targeted information: news, promotions, reservation reminders, Elite Cars Luxury news according to your preferences.

  • The answer to your requests: high-end customer support, dispute management, advice on choosing the vehicle best suited to your expectations.

  • Compliance with our legal obligations and fraud prevention, within the strict regulatory framework in force in Switzerland and France.

No data is used for other purposes without your explicit consent.

Data Protection Officer and Engagement

Elite Cars Luxury – Rue du Port, Évian-les-Bains – is committed to processing your data responsibly, transparently and securely.
You can contact our Data Protection Officer at: elitecarsluxury.info@gmail.com for any privacy-related requests, questions, or complaints.

Internal management: Only authorized Elite Cars Luxury employees (reservations, billing, logistics, management) have access to your information. Each access is governed by a strict confidentiality policy and secure access management.

Legal basis and security of processing

We process your data exclusively on the basis of:

  • Your explicit consent (e.g. subscription to our exclusive newsletter)

  • The execution of a contract (any reservation or rental of a luxury car)

  • Compliance with legal obligations (archiving, dispute management, requests from authorities)

  • Our legitimate interests (site security, improving customer experience, secure internal statistics).

All transactions and exchanges are protected by robust security protocols and recognized certifications.

What to include in the Privacy Policy

Your personal data may be transmitted, to the extent necessary, to:

  • Our strictly authorized internal employees,

  • Our essential technical service providers (secure hosting, payment platform, messaging solutions, logistics providers, etc.), who are bound by contractual confidentiality clauses,

  • The competent authorities if required by law, particularly in the context of anti-fraud or regulatory controls.

No business partner or third-party company has access to your information for prospecting or external marketing.

Retention period and right to be forgotten

Your personal information is kept for as long as necessary to honor your reservations and comply with our regulatory obligations (legal retention, archiving, dispute management).
As soon as retention is no longer justified, your data is securely deleted or anonymized for anonymous internal statistical analyses.

Use of cookies and digital traceability

To optimize navigation and security on elitecarsluxury.com, several types of cookies may be used:

  • Essential cookies: guarantee the proper functioning of the site and secure access to your customer area.

  • Performance cookies: anonymously track site usage in order to continuously improve it.

  • Functionality cookies: remember your rental preferences or your last vehicle selection.

  • Advertising cookies: allow us to offer you offers tailored to your experience and interests.

You can manage and change your cookie preferences at any time during your visit or via your browser settings.

Your rights: access, rectification, deletion, portability, opposition

As an Elite Cars Luxury user, you have access to:

  • Right of access to all of your data held by our services,

  • Right to rectify or update these in the event of an error,

  • Right to permanent deletion (“right to be forgotten”) upon simple request,

  • Right to portability (secure transfer of your data to another provider),

  • Right to object to the use of your data for certain purposes,

  • Right of restriction in specific cases (dispute, verification of accuracy, etc.).

To exercise any of these rights or obtain any additional information, write to us at: elitecarsluxury.info@gmail.com . We will respond as soon as possible.

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